The inspection was due in March, and proving it happened is the job
In fire and security the visit is not the product — the evidence is. Somebody will eventually ask when a panel was last inspected and who signed it off, and "we always do them" is not an answer. So the contract raises the inspection, the visit records which period it covers, and the sign-off is a document with an audit trail behind it.
The contract raises the inspection, on its own cadence
A service agreement holds the customer, the site, the visit type and a cadence, and raises the visit for each period — quarterly, six-monthly, annual, whatever the contract says.
- Each raised visit records the agreement and the period it covers
- The plan shows visits raised so far and the period due next
- A site you are behind on is visible to you, not discovered in an audit
Panels and devices keep their serials
Serial-tracked equipment stays attached to the job it was installed on, so what is at a site is a record rather than a reconstruction from old paperwork.
- Serial and lot tracking through to what was fitted on site
- Parts drawn from the same item records as purchasing and the van
- A return visit links to the job it repeats, with a required reason
Sign-off you can produce two years later
The document is sent for signature and comes back on the customer record, with an audit certificate recording who signed, when, and from which IP.
- Documents and e-signature as a module you add
- The signed copy cannot be downloaded until it is actually signed
- The signer needs no account — a site contact can sign on the day
Modules Fire & security systems businesses use
Start with the module that hurts most; add the rest when you're ready — they share one login and one set of records. See the module library and pricing.
- Field Service
- Documents & E-Signature
- Inventory
- CRM
- Finance
Questions operators ask
Will the system tell us an inspection is due?
The contract raises it. A service agreement per site holds the cadence and opens each period's visit, and the plan shows which period is due next — so being behind is a property of the record rather than something a reminder has to catch.
Can we prove a specific site was inspected in a specific period?
Yes — each raised visit carries the agreement and the period it covers onto the job, so the question is a lookup. That back-reference is the whole reason to run the contract inside the system rather than beside it.
Is this a certification or compliance system?
No, and it matters that we say so. There is no standards library, no jurisdiction-specific certificate template and no regulatory submission here. What exists is the scheduling, the equipment history, and a signed document with an audit trail — the evidence, not the accreditation.
Can we handle reactive call-outs as well as contracted visits?
Yes, on the same board. An alarm fault does not wait for the next scheduled inspection, and the two compete for the same engineers on the same day — so they belong in one picture.
See it on your operation
Create an account, or tell us how your Fire & security systems business works and we'll show you the fit.