When the loading bay door stops, the whole site stops
Domestic garage doors are one-off jobs; industrial doors are assets under contract, and when one fails a business stops loading. The two halves of this trade pull in opposite directions — planned servicing that must not slip, and breakdowns that cannot wait — and most software is built for only one of them.
Doors under contract service themselves
A maintenance agreement per site holds the visit type and cadence and raises each period's visit, so a servicing schedule is a property of the contract rather than a diary somebody maintains.
- Monthly, quarterly or annual cadence per site
- Each visit records the agreement and the period it covers
- Visits raised so far and the next period due, on the plan
Breakdowns beside the planned work
A failed door is raised as a job on the same board as the contracted visits, so the day is one picture and you can see what you are pushing to get there.
- Emergency and contracted work are the same kind of job
- Assign to someone for a time window, with a warning on a clash
- A "My Day" view built for a phone rather than a desk
Motors, springs and the door itself
Serial-tracked units stay attached to the job they were fitted on, and parts come off the van against the same item records as the rest of the business.
- Serial and lot tracking through to what was fitted on site
- Van stock replenished, counted and valued like any other warehouse
- Materials and labour roll up per job and per contract
Modules Garage & industrial doors businesses use
Start with the module that hurts most; add the rest when you're ready — they share one login and one set of records. See the module library and pricing.
- Field Service
- Inventory
- CRM
- Finance
- Reports
Questions operators ask
Can we run service contracts and breakdown work in one system?
That is the point of the page. Contracted visits are raised by the agreement on its own cadence; breakdowns are raised as ordinary jobs. Both sit on the same board, because both compete for the same engineers on the same afternoon.
Can we see the service history of a specific door?
Where the door or motor is serial tracked, the equipment stays attached to the jobs it was worked on, and return visits link to the job they repeat. So the history belongs to the asset rather than to a folder of paperwork.
Do you track door safety testing or force testing results?
Not as structured measurements. You can record what was done against the job and attach a signed document, but there is no force-test reading field or pass/fail testing record. If that is a hard requirement, say so early — it is a build conversation rather than a setting.
We do mostly domestic. Is the contract half wasted?
No — service agreements are optional. Domestic work runs as ordinary jobs with van stock and invoicing, and the contract machinery is there if you later pick up commercial sites, which is the usual direction of travel.
See it on your operation
Create an account, or tell us how your Garage & industrial doors business works and we'll show you the fit.